Perform/Script library/Dermal Fillers
Injectables
Dermal filler sales scripts
Every conversation between the price question and the second syringe
Dermal fillers are usually the most profitable line on a medspa's menu and the most consistently under-sold. Not because patients say no — because they say yes to less than they came in for.
Where the revenue leaks
The leak isn't the treatment. It's the conversation around it.
The leak is rarely at the close. It is spread across four moments, and each one is a conversation somebody on your team is improvising.
A caller asks what filler costs and gets a number instead of a reason to come in. A consult covers anatomy beautifully and ends with the patient choosing one syringe out of caution. The patient leaves without knowing what happens at week two, so a settling phase reads as a bad result. Nobody books the review, so there is no natural moment to complete the plan.
Perform's filler module set is four scripts, one for each of those moments, written so a new injector and a five-year injector run the same conversation.
The review appointment is where a staged plan gets completed. Booked in the room before the patient leaves, it happens. Left as "we'll call you", the plan usually stops at stage one.
The four conversations
Dermal Fillers, broken into the sale
Phone
Handling the inquiry and the price question
The caller has already decided filler is possible. What they haven't decided is you. The script moves from "how much is filler" to what they actually want changed, then books the consult without quoting a syringe price that anchors the whole plan downward.
Fixes: price-first calls that end in a comparison shop
Consultation
Assessment, education and aligning on the plan
Structured facial assessment described in the patient's language — volume, structure, support — so the recommendation reads as a plan for a face, not a quote for a line. Includes how to present staged treatment when the full plan exceeds today's budget.
Fixes: consults that educate but don't convert
Farewell & retail
Reinforcing the result and setting the next step
The two minutes at the desk that decide the next six months. Aftercare framed as protecting the investment, the settling timeline explained before it happens, and the two-week review booked in the room rather than "we'll call you".
Fixes: no rebooking, settling mistaken for a bad result
Review & completion
The two-week conversation that completes the plan
For injectables, the fourth script replaces treatment-delivery technique — injection technique belongs to your injector's clinical training, not a sales module. Instead this covers the review appointment: assessing the result together, and completing the staged plan agreed at consult.
Fixes: staged plans that stall after stage one
From the script
What it actually sounds like
Every module is written as language a person can say out loud, then built into a Veya AI Coach roleplay so your team practises it before a patient hears it.
Sample exchange — consultation script, budget objection
Patient
I was thinking just one syringe to start. See how it goes.
Provider
That's a completely reasonable place to start, and I want to be straight with you about what one syringe will and won't do. What's pulling your eye down in photos is the loss of support here, along the cheek. If we put one syringe into the fold itself, we're filling a shadow that's being cast from above. It'll soften, and in about ten weeks you'll feel like it wasn't quite worth it.
Patient
So one syringe is a waste of money?
Provider
Not wasted — just placed in the wrong order. If we start with support in the cheek instead, that same syringe lifts the shadow rather than filling it. You'd see a change today, and it holds. Then at your review in two weeks we look together and decide whether the fold still needs anything directly. Sometimes it doesn't.
Patient
And if it does?
Provider
Then we add it then, knowing exactly how much. That's the plan I'd recommend either way — same starting spend, better order.
Why this works: the script never argues with the budget. It re-sequences the treatment inside the budget the patient already named, and it books the review appointment as a clinical decision point rather than a sales follow-up.
See the Dermal Fillers scripts in full
A walkthrough shows the complete module set, the Veya AI Coach roleplays built from it, and how your team's progress is tracked on the scoreboard.