Privacy Policy

1Personal Information We Collect

We collect personal information in the following categories:

We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with personal information, please contact us immediately.

2How We Use Personal Information

We use personal information only for the following purposes:

• Delivering the platform. To provide, operate, maintain, and improve the V-Unite platform and services as agreed under your Agreement.
• Account management. To create and manage your account, process onboarding, and provide platform access to your users.
• Communications. To respond to enquiries, provide support, send service notifications, and communicate about your account or the platform.
• Billing. To issue invoices, process payments, and manage your commercial relationship with us.
• Analytics & improvement. To analyse platform usage patterns, monitor performance, and improve features and user experience. Where possible, this is done using aggregated or de-identified data.
• Legal compliance. To comply with applicable laws, regulations, and legal obligations, and to enforce our Terms & Conditions and Agreement.
• Promotional use. With your written or verbal permission, to use non-confidential screen shots of your V-Unite environment for Handi Media's promotional and advertising purposes.

We will not use your personal information for any purpose incompatible with those described above without first obtaining your consent.

3How We Share Personal Information

Handi Media does not sell, rent, or trade personal information. We share personal information only in the following limited circumstances:

• Service providers. We share data with trusted third-party vendors who assist in operating the V-Unite platform (e.g. cloud hosting providers, analytics tools, email infrastructure). These providers are bound by confidentiality obligations and may only use data for the specific purpose for which it was shared.
• Legal requirements. We may disclose personal information if required to do so by law, court order, or governmental or regulatory authority. Where practicable and permitted by law, we will notify you before complying with such a request.
• Business transfers. In the event of a merger, acquisition, or sale of all or substantially all of our business assets, personal information may be transferred as part of that transaction. We will notify affected clients before personal information becomes subject to a different privacy policy.
• With your consent. We may share personal information with third parties where you have expressly consented to such sharing.

Important: Handi Media will never access, use, process, disclose, or transfer your personal information — or that of your employees or end users — to any third party beyond what is strictly necessary to perform our obligations under your Agreement, without your specific prior written consent.

4Data Security

We implement and maintain appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Our security measures include:

• SSL/TLS encryption for all data in transit;
• access controls and role-based permissions restricting access to personal data;
• regular security reviews and vulnerability assessments;
• enterprise-grade cloud infrastructure (AWS / Azure) with high-availability architecture;
• internal data handling policies and staff training.

Handi Media does not represent or warrant absolute security. Despite our best efforts, no system is completely immune from security incidents. You acknowledge that data and security breaches may occur for reasons beyond Handi Media's reasonable control.

Breach notification. If a security breach occurs that affects your personal information, Handi Media will notify you in writing within 24 hours of becoming aware of the incident, and will provide information about the nature of the breach, the categories of data affected, and the steps we are taking to address it.

5Your Privacy Rights

Depending on your location and applicable law, you may have the following rights in relation to your personal information:

To exercise any of these rights, please contact us using the details in Section 10. We will respond to verifiable requests within 30 days, or as required by applicable law. We may need to verify your identity before processing a request.

We do not discriminate against individuals who exercise their privacy rights.

6Cookies & Tracking Technologies

Our website and the V-Unite platform use cookies and similar tracking technologies to enhance functionality, analyse usage, and improve your experience. The types of cookies we use include:

• Essential cookies. Required for the platform to function correctly. These cannot be disabled without affecting platform operation.
• Analytics cookies. Used to understand how visitors use our website and platform, including which pages are visited and how long users spend on them. This data is used in aggregate form.
• Functional cookies. Used to remember your preferences and settings to improve your experience across sessions.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the website or platform. We do not use cookies to serve targeted advertising or sell data to advertisers.

Payment processing. Handi Media does not store payment card details. All payment transactions are processed through third-party payment processors who operate under their own PCI-DSS compliant security frameworks.

7Third-Party Platform Integrations

V-Unite may integrate with third-party learning management systems and software platforms selected by you or recommended by Handi Media. These platforms operate independently and under their own privacy policies. Handi Media is not responsible for the privacy practices of third-party platforms.

Where V-Unite is integrated with a third-party platform, personal information may flow between systems in accordance with your configuration. You are responsible for ensuring that such integrations comply with your obligations to your users.

We recommend reviewing the privacy policies of any third-party platforms used in connection with V-Unite.

8Data Retention

We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, to perform our obligations under your Agreement, and to comply with applicable legal, regulatory, tax, or accounting requirements.

When your Agreement expires or is terminated, we will retain your personal information for a period of up to 7 years where required to comply with legal obligations (such as tax and financial record-keeping requirements), after which it will be securely deleted or anonymised.

You may request earlier deletion of your personal information, subject to our legal obligations to retain it. Requests should be directed to the contact details in Section 10.

9Applicable Privacy Laws

Handi Media is committed to compliance with applicable privacy and data protection laws. Depending on your location and the location of your users, the following laws and frameworks may apply to how we handle personal information:

• United States: California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and applicable US state privacy laws.
• European Union / United Kingdom: General Data Protection Regulation (GDPR) and UK GDPR, as applicable.
• Canada: Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
• Australia & New Zealand: Privacy Act 1988 (Cth) and the Australian Privacy Principles, and the Privacy Act 2020 (NZ), as applicable.
• Other jurisdictions: All other applicable national and regional privacy and data protection laws in the jurisdictions in which our clients operate.

If you are located in the European Union or United Kingdom and believe we are processing your personal information in a manner that violates applicable data protection law, you have the right to lodge a complaint with your local supervisory authority.

10Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a privacy concern, please contact us:

11Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the V-Unite platform, or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page and, where required by law or where we consider it appropriate, notify affected clients directly by email.

Your continued use of the V-Unite platform following notification of any update constitutes acceptance of the revised Privacy Policy. We recommend reviewing this page periodically.

All signed Agreements will continue to be governed by the version of these Terms and Privacy Policy that was current at the time of signing, unless you and Handi Media agree in writing to adopt a newer version.